Dive professional – All activities are led by trained and experienced professionals to a small ratio of divers however private guiding and/or tuition is available for a fee.
Transportation – All dives (bar million dollar point) are conducted from a boat which is supplied with snacks & water; first aid & oxygen.
Tanks & Weights – All divers are provided with one 11Litre tank and weights per dive.
Rental equipment – A full set of equipment is included in the price for all standard courses and can be rented at an additional cost for fun dives.
Any damage and/or loss of rented equipment will be charged at the cost of replacement.
Any personal equipment will be treated with the upmost care however Triton Explorers shall not be responsible for any damage or loss due to actions beyond our control.
eLearning – Upon booking students will be sent the corresponding digital eLearning containing theory for their course. Although it is a good idea for students to work through this prior to arriving, our instructors will revise this information with in-person sessions.
Digital Certification Card (Conditional) – Training is guaranteed on booking, however certification can only be achieved upon completion of course requirements (details of which can be found under ‘Dive Courses’ and linked pages).
If students fail to meet these requirements in the standard time-frame, our instructors reserve the right to schedule additional training sessions and/or provide training records for a referral. Referrals can be used to continue your course at any SDI dive centre worldwide but are only valid for up to 12 months.
* Please be aware that prices for BASIC dive courses do not include rental equipment or e-learning. However students will still have to bring equipment and a text book/elearning to the course by their own means.
Full payment is required to secure all of our bookings. Any unscheduled ‘walk-in’ inquiries will be accommodated to the best of our ability however please be aware dates, times and services are not guaranteed until paid in full.
Payments can be made via cash, bank transfer and/or card. Card payments are subject to an additional 4% fee.
Bank transfers can be made to:
Bank: BRED Bank Account: 120074110100016 SWIFT/BIC: BREDVUVUXXX
Cancellations made more than 7 days prior to departure are eligible for a full refund.
Cancellations made more than 72 hours prior to departure are eligible for a 50% refund.
Date/time changes once bookings are confirmed will be accommodated to the best of our ability however are not guaranteed and additional fees may apply.
Transferring your booking to another participant may be allowed however for courses may incur additional eLearning costs.
Those participating in fun dives are required to arrive 15 minutes prior to scheduled departure. For those participating in courses, meeting times will be agreed between the instructor and student.
Failure to show for a scheduled activity will result in forfeit of the booking fee. For courses this may also result in cancellation of the remaining training or rescheduling with additional fees.
Triton explorers are not liable for change or cancellation of trips due to force majeure such as unsafe weather conditions, medical emergencies and/or mechanical problems.
However in this event we will make every effort to inform customers prior to departure, provide a safe alternative or reschedule as soon as is possible. The decision of which is at the sole discretion of dive and boat staff.
Any aggressive or unsafe behaviour towards our staff or customers is not tolerated under any circumstances.
If such conduct does arise, our staff reserve every right to cancel a dive prematurely without refund and refuse further service.
Please note that prior to engaging in diving activities we require customers to provide medical screening, a signed liability release and proof of certification (if applicable).
Details and copies of which you can find in your customer portal or by contacting us.
Failure to provide these items at the time of your scheduled activity will result in cancellation of the booking and forfeit of the booking fee.
Certain medical conditions (such as asthma, epilepsy, diabetes, etc) may prevent you from going diving. To ensure both your and our teams safety, RSTC require all divers to complete a form.
If you answer yes to any boxes marked with * please print this form as well as the professional guidelines (VHMS website) and take it to your physician for a medical evaluation. If approved please present a copy of this completed form on arrival.
Note: Medical clearance can be reused however is only valid for 12 months.
Customer safety is our no.1 priority at Triton Explorers however even with standards and safeguards in place accidents can happen.
To make sure you fully understand the risks of scuba diving and the specific rights you are giving up in return for participation in our programmes we require all divers to sign a liability release before engaging in any activities.
It is important that you take your time to read this document carefully and only sign if you understand and agree with everything it states.
We accept divers from all agencies for fun dives and courses. However every diver (unless participating in entry level programmes) must show proof of certification prior to departure.
If you do not have this on hand you may be able to search for past training on the certifying agencies website such as SDI or PADI. If you cannot find proof of your certification please get in touch to see if we can help.
For safety and Insurance purposes divers will not be permitted to dive beyond their training limits.
